The Owner's Manual is Intimidating
It's Time to Do Something About It
It's Time to Do Something About It
During the delivery process, it’s practically impossible for a consumer to absorb the vast array of technologies and features that comes equipped in today's modern vehicle. Most consumers simply assume (or hope) they will be able to figure it all out when the time comes. Let's face it - this doesn't end well.
By providing your customers access to Owner’s Manual Live, they will have 24/7 access to a team of super-friendly trained Experts ready to answer any vehicle-related question that can be found in their vehicle’s owner’s manual
…and anything else that can be found in the vehicle’s owner’s manual!
And don't worry Ms. Williams. If there is ever ANYTHING you need to know about your vehicle, simply call the toll free number on the card that I am putting in the glove box and our vehicle Experts will help with anything you need, even scheduling service appointments.
The customer information including Name, Phone Number(s) and VIN is pushed to MyStar via a data feed process after a sale is made.
| Lifetime of the customer | Lifetime of the vehicle | ||
| Lifetime support of the original owner(s) of the vehicle | Check | Check | |
|---|---|---|---|
| All recognized customers are greeted by name and hear your dealership branding |
Check | Check | |
| Unrecognized callers are looked up and added to account | Check | Check | |
| Lifetime support of the original owner(s) of the vehicle | Check | Check | |
| Once a vehicle has been resold to a new owner, the new owner information is shared with the dealership |
Check | Check | |
| Includes live service appointment setting | Check | Check | |
| Customers are informed about any open recalls and are suggested a service appointment |
Check | Check | |
| Unlimited supply of custom-branded cards to be placed in the glove box | Check | Check | |
| Lifetime support of ANY owner(s) of the vehicle for a lifetime | Check | ||
| A private toll free number is provided to the dealership | Check | ||
| Dealership is branded regardless of whether the caller is recognized or not | Check | ||
| $5.00per vehicle | $7.00per vehicle |
Studies show that new vehicle owners are much more likely to express dissatisfaction on CSI surveys if they experience frustration with operating the typical features now equipped on most modern vehicles